Insights

User experience expert Sean Gerety said that “the technology you use impresses no one. The experience you create with it is everything.” Content Services or Enterprise Content Management, in the form of FileNet, P8, or Cloud Pak for Business Automation, is a technology all our enterprises must have. Making the experience great for the users is key to our business success.

Enterprises have long strived to carry out digital transformation—the transition of workflows and processes from physical medias into completely digital domains. There’s no doubt the pandemic propelled many organizations to take the much-needed shift head-on. With workers forced to work remote, some operations temporarily ceasing, and other operations scrambling to find safe ways to deliver goods and services, workflows had to change. In some cases, customer experience did too.

Large power-players. Records management solutions. Compliance-focused content.

Many in the world—and I count myself among them—are well into the era of verbally conversing with machines. I speak, of course, about voice-enabled digital assistants. Whether you address yours as “Siri,” “Google,” “Alexa,” or something else, controlling and querying computers in the way Gene Rodenberry imagined in the original 1966 Star Trek series is now a typical piece of 21st century life. My grandchildren will never know a time without conversant boxes sitting on the counter.

Genus is aware of the recently disclosed Apache Log4j2 vulnerability (CVE-2021-44228) and the impact this may have on your organization as a widely used open-source Java logging utility. While we are currently working with a number of customers on this issue, we wanted to proactively post information for all of our customers for their review.