Enterprises have long strived to carry out digital transformation—the transition of workflows and processes from physical medias into completely digital domains. There’s no doubt the pandemic propelled many organizations to take the much-needed shift head-on. With workers forced to work remote, some operations temporarily ceasing, and other operations scrambling to find safe ways to deliver goods and services, workflows had to change. In some cases, customer experience did too.

Large power-players. Records management solutions. Compliance-focused content.

Many in the world—and I count myself among them—are well into the era of verbally conversing with machines. I speak, of course, about voice-enabled digital assistants. Whether you address yours as “Siri,” “Google,” “Alexa,” or something else, controlling and querying computers in the way Gene Rodenberry imagined in the original 1966 Star Trek series is now a typical piece of 21st century life. My grandchildren will never know a time without conversant boxes sitting on the counter.

Spring is here and with it, what many would say, is the best time of the year in sports. March Madness is in full swing, Major League Baseball players have reported to spring training, and the NBA and NHL playoffs are just around the corner. We follow these highly skilled athletes as they finish or prepare for their season, and there is always a focus on the best players and what they do to contribute and lead their teams. As good as some of these players are, I'm often reminded of a quote from legendary and Hall of Fame Minnesota Vikings former Head Coach Bud Grant when asked about the ability of his most important players. The traditionally stoic coach simply stated, “the most important ability is availability.” No matter how well an athlete performs or how important they are to the team, if they're not on the field, court, or ice for the big games, it doesn't matter.

Batch Class Import

Have you ever configured a batch class to import electronic documents (i.e., eDocuments in Kofax) and noticed that when those documents export to your folder/repository at the end that the filename is appended with a "1"? This unique situation is expected behavior if you import and your batch class is configured for eDocuments.

Low-Code Development: The Next Generation Content Application Enabler

Now more than ever it’s important to ensure your content-rich processes are digitized and streamlined. That’s why ‘low code’ development is quickly rising in popularity across the industries we work in and beyond. The realization that teams can configure content-based applications quickly is particularly exciting for organizations as we enter this new era of digital-first.

Insurance and finance companies have begun to see cost-savings and improved customer experience benefits enabled by digital transformation technologies like robotic process automation, artificial intelligence, and machine learning.

The Culture of Low-Code

I suspect there is a bit of “maker” in all of us. I, for one, do like to tinker and recently wrapped up construction of a radio-controlled, semi-submersible boat with a life-size foam Great White shark fin attached to its top. While there is no intent to frighten anyone out of the water, the appearance of a moving shark fin in a Minnesota lake should evoke a laugh or two. It will need to wait until spring for sea trials since I did not include icebreaking features.

Challenges of Serving Constituents