The Case for Completing Digital Transformation: A pandemic forced change; is that change working?
Enterprises have long strived to carry out digital transformation—the transition of workflows and processes from physical medias into completely digital domains. There’s no doubt the pandemic propelled many organizations to take the much-needed shift head-on. With workers forced to work remote, some operations temporarily ceasing, and other operations scrambling to find safe ways to deliver goods and services, workflows had to change. In some cases, customer experience did too.