Randy DuFault

Woman with tablet pointing at globe on translucent screen

2 min read

The Case for Completing Digital Transformation: A pandemic forced change; is that change working?

Enterprises have long strived to carry out digital transformation—the transition of workflows and processes from physical medias into completely digital domains. There’s no doubt the pandemic propelled many organizations to take the much-needed...

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3 min read

Talking to Boxes and Other NLP Advancements

Many in the world—and I count myself among them—are well into the era of verbally conversing with machines. I speak, of course, about voice-enabled...

Hands on laptop with icons

3 min read

Data Extraction: Overcoming Challenges in Document Processing

In the world of engineering, especially in software development, there is a constant demand to simplify complex processes. The goal is to create...

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4 min read

Key Considerations for Successful Digital Transformation in Insurance and Finance

Insurance and finance companies have begun to see cost-savings and improved customer experience benefits enabled by digital transformation...

Developer writing code

3 min read

Low-Code -  A Compromise of IT and Non-IT Developers?

The Culture of Low-Code I suspect there is a bit of “maker” in all of us. I, for one, do like to tinker and recently wrapped up construction of a...

Man working on digital tablet

3 min read

Using Automation to Better Serve Your Constituents

Challenges of Serving Constituents Well before the recent remote work explosion, state and local governments had a significant challenge delivering...

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3 min read

Lighting up Dark Content

The data science community likes to speak of dark data and how they, as experts, can bring tremendous insight to any business by simply shining their...

Man surrounded by paper documents

1 min read

When is Automation Intelligent? The Question You Should Ask Instead of "What is Intelligent Automation?"

To serve customers, businesses tend to solve process problems quickly—although not often also with efficiency. Instead, the solve often includes...

White Paper: HCFA & UB Form Automation

Learn how to eliminate choke points in medical claims processing with Genus ActiveClaim. This White Paper discusses how automation conquers the...