Enterprises have long strived to carry out digital transformation—the transition of workflows and processes from physical medias into completely digital domains. There’s no doubt the pandemic propelled many organizations to take the much-needed shift head-on. With workers forced to work remote, some operations temporarily ceasing, and other operations scrambling to find safe ways to deliver goods and services, workflows had to change. In some cases, customer experience did too.
News, Events, and insights to help your automation and digital transformation journey.
Many in the world—and I count myself among them—are well into the era of verbally conversing with machines. I speak, of course, about voice-enabled digital assistants. Whether you address yours as “Siri,” “Google,” “Alexa,” or something else, controlling and querying computers in the way Gene Rodenberry imagined in the original 1966 Star Trek series is now a typical piece of 21st century life. My grandchildren will never know a time without conversant boxes sitting on the counter.
Demands to make the complex simple are a constant in any engineering domain, particularly in the software realm. Systems should produce immediate, spectacular results ...
Insurance and finance companies have begun to see cost-savings and improved customer experience benefits enabled by digital transformation technologies like robotic process automation, artificial intelligence, and machine learning.
The Culture of Low-Code
I suspect there is a bit of “maker” in all of us. I, for one, do like to tinker and recently wrapped up construction of a radio-controlled, semi-submersible boat with a life-size foam Great White shark fin attached to its top. While there is no intent to frighten anyone out of the water, the appearance of a moving shark fin in a Minnesota lake should evoke a laugh or two. It will need to wait until spring for sea trials since I did not include icebreaking features.
Challenges of Serving Constituents
Well before the recent remote work explosion, state and local governments had a significant challenge delivering services through broad remote workforces. Many workers such as engineers, social workers, law enforcement, or any number of other constituent service workers spent much of their day in the field. Regardless, those workers still had work to complete to update systems. Since it was time-consuming, constituent services were often delayed.
The data science community likes to speak of dark data and how they, as experts, can bring tremendous insight to any business by simply shining their analytical light on those hidden bits, bytes, and characters.
When is Automation Intelligent? The Question You Should Ask Instead of "What is Intelligent Automation?"
To serve customers, businesses tend to solve process problems quickly—although not often also with efficiency. Instead, the solve often includes tasking workers with menial assignments. Requiring little thought, these mind-numbing tasks are often prone to error. They are also almost always integral to the larger process.
Learn how to eliminate choke points in medical claims processing with Genus ActiveClaim. This White Paper discusses how automation conquers the mundane tasks associated with CMS-1500 and UB04 forms for medical claims processors.